Staying connected with your healthcare provider is crucial, and Mercy Health Partners Mychart offers a convenient way to manage your health information and communication preferences. This guide will explain how to effectively utilize MyChart to control how Mercy Health Partners communicates with you, particularly regarding SMS (text message) notifications.
Contact Information for Mercy Health Partners
For any immediate assistance or inquiries, you can reach Mercy Health and its partners through the following contact numbers:
- Mercy Health: (844) 552-4278
- Bon Secours: (866) 385-7060
- Roper St. Francis Healthcare: (843) 402-2500
- Covenant Health: (978) 312-4300
- St. Joseph Healthcare in Bangor, ME: (207) 907-1000
- St. Mary’s Health System in Lewiston, ME: (207) 777-8100
- St. Joseph Hospital in Nashua, NH: (603) 882-3000
- Chesapeake Regional Healthcare: (757) 312-8121
- Wyandot Memorial Hospital: (419) 294-4991
- Nationwide Children’s Hospital: (567) 290-6543
- Urology of Virginia: (757) 457-5100
Frequently Asked Questions About SMS Communication and MyChart
Many patients have questions about managing text message notifications related to their healthcare. Mercy Health Partners MyChart provides easy tools to control these preferences. Here are some common questions and answers:
How do I sign up for text messages related to my care through MyChart?
To receive text message updates and reminders about your healthcare, simply text START to 84809. This action will enroll your mobile number to receive SMS messages from Mercy Health Partners.
How can I stop receiving text message notifications from Mercy Health Partners?
If you no longer wish to receive text messages, you can opt-out at any time by texting STOP to 84809. This will disable SMS notifications for the mobile number you used to opt-out. You will receive a confirmation message once you have successfully unsubscribed.
Confirmation message of SMS opt-out from Mercy Health Partners
Is there a way to customize the types of messages I receive without completely opting out?
Yes! Mercy Health Partners MyChart allows you to customize the specific types of notifications you receive. Instead of opting out entirely, you can adjust your Communication Preferences within MyChart. This ensures you only receive the notifications that are most relevant to you.
How do I access and update my Communication Preferences in MyChart?
- Log in to MyChart: Access your Mercy Health Partners MyChart account through the website or mobile app.
- Navigate to Communication Preferences: Once logged in, find the MyChart menu, usually located in the top left corner or side menu. Select Communication Preferences from the menu options, often found under “Account Settings”.
Location of Communication Preferences within MyChart Account Settings
- Review and Update Settings: In the Communication Preferences section, you can review your current contact information and notification settings. You have control over various communication methods including:
- Email: Toggle email notifications on or off.
- Text Message: Toggle text message notifications on or off.
- Push Notifications: If using the MyChart mobile app, you can manage push notifications.
You can also control notification settings for specific types of communications, ensuring you are informed about appointments, billing, prescription reminders, and more, based on your preferences.
MyChart Communication Preferences screen showing advanced settings and notification types
- Advanced Settings: For more granular control, click on Advanced settings. This will reveal further options to customize appointment notifications and other preferences. Keep in mind that not all notifications are available via text message; some may only be configurable for email or push notifications.
Detailed view of MyChart Communication Preferences outlining notification options for email and text
What if I have more questions about communication settings in MyChart?
If you have additional questions or need further assistance with managing your communication preferences in Mercy Health Partners MyChart, please refer to the help resources within MyChart or contact Mercy Health Partners directly using the contact information provided above.
Terms and Conditions for SMS Messaging
By signing up for text messages from Bon Secours, Mercy Health, and its partners, you agree to receive messages related to your healthcare interactions. These may include updates about visits, MyChart account information, one-time passcodes, billing alerts, prescription reminders, and care management.
You can opt-out of SMS messages at any time by texting STOP to 84809. After opting out, you will receive a final confirmation message and will no longer receive SMS messages. To rejoin, you can re-enroll through MyChart or text HELP to 84809 for instructions.
Please note that message and data rates from your mobile carrier may apply. Message frequency may vary. Carriers are not responsible for delayed or undelivered messages. For more details, review the Privacy Policy at bsmhealth.org/privacy-policy and for support, visit bsmhealth.org/help.
