Since 2020, Lumina Vision Partners has rapidly grown into a leading optometry network in the Southwest, boasting 26 locations across Arizona and Texas and a team of over 200 employees. This impressive growth highlighted the need for advanced technological solutions to optimize their operations. A key priority for Lumina Vision Partners was to enhance patient payment processing across all locations, aiming for speed and consistency. They also sought to simplify their technology stack to improve accounting and reporting efficiency. By streamlining these areas, Lumina Vision Partners aimed to free up valuable staff time, enabling a greater focus on patient care and expanding their network. To achieve these goals, Lumina Vision Partners strategically invested in Bridge™ Payments, a component of the comprehensive Practice Management Bridge® platform.
Explore the full case study.
Enhancing Patient Payment Collections for Lumina Vision Partners
Prior to implementing Practice Management Bridge, Lumina Vision Partners faced challenges with collecting outstanding patient balances. Their previous system involved patients paying only 50% of the cost for glasses or contacts at the time of order, with the remaining balance due upon pickup. However, this process was often hindered by staff oversight, leading to missed balance collections and increased administrative work to recover payments.
Bridge Payments revolutionized this process for Lumina Vision Partners. Now, patients who do not pay in full at the time of service are required to securely store their credit card details on file. This feature empowers Lumina Vision Partners to automatically charge the remaining balance once the patient’s order is fulfilled, ensuring consistent and efficient payment collection.
Simplifying Reporting Procedures Across Locations
Previously, Lumina Vision Partners relied on manual payment posting across their various locations, resulting in inconsistencies in end-of-day closing and reconciliation procedures. This decentralized approach made it difficult to maintain a clear and unified financial overview.
“Now, they’re able to pull their batch totals from Practice Management Bridge and compare them to what was posted into Crystal PM,” explained Dedmon, highlighting the improvement. “They have robust reporting to ensure they balance every day. That was something we never did before working with Rectangle Health.” Bridge Payments provides Lumina Vision Partners with sophisticated reporting tools, allowing for daily balance checks and significantly improving financial oversight and accuracy across all their practices.
Boosting Staff Satisfaction and Efficiency
The staff at Lumina Vision Partners locations utilizing Practice Management Bridge have reported high satisfaction with the platform. They appreciate its user-friendly interface and its effectiveness in reducing manual tasks. Furthermore, Lumina Vision Partners has praised Rectangle Health’s customer support team for their responsiveness and ability to provide clear and timely solutions whenever questions arise.
“They love it,” Dedmon affirmed. “From implementation to just using it on a day-to-day basis, staff have all had positive things to say.” She also noted that in practice management meetings, staff consistently recommend Practice Management Bridge, underscoring its positive impact on daily operations and staff morale within Lumina Vision Partners.
Supporting Network Expansion for Lumina Vision Partners
As Lumina Vision Partners continued to expand its network, the complexity of managing multiple technology vendors became increasingly apparent. Recognizing the need for consolidation, Lumina Vision Partners sought a unified platform for processing and managing patient payments across all their practices.
After evaluating several potential technology partners, Lumina Vision Partners selected Practice Management Bridge. They found the platform to be affordable, interactive, and easy to implement. A particularly decisive factor was the platform’s ability to automatically post payments directly into their ledger system.
Since choosing Practice Management Bridge, Lumina Vision Partners has been actively implementing the platform across their network. “We have been unifying everybody onto Practice Management Bridge,” Dedmon stated. “We have all of our Arizona offices on the platform and one location in Texas that is in process. And we’re working on the rest of them.” Lumina Vision Partners has found in Rectangle Health a partner that supports their growth, providing a streamlined and scalable payment processing solution to facilitate their continued expansion.
Interested in discovering how Practice Management Bridge can benefit your practice? Schedule a demo today.
