Imaging Partners of Orange County (IPOC) faced a significant challenge in efficiently sharing medical imaging reports with patients and healthcare providers. Relying on CD-ROMs for their 70,000+ annual imaging exams proved costly and inefficient, especially with the added strain of the pandemic. This article explores how IPOC partnered with PocketHealth to modernize their image sharing process, resulting in significant cost savings and an improved patient experience.
Jared Schultz, Executive Director at Imaging Partners of Orange County
From CDs to Cloud: The Need for Modernization
The manual process of burning, packaging, and tracking CDs consumed valuable staff time and resources at Imaging Partners. The pandemic exacerbated these issues, highlighting the need for a contactless, efficient solution. Simultaneously, IPOC’s IT department, led by Julio Benitez, sought a platform compatible with their existing technology infrastructure. Their complex tech stack demanded a solution that was not only effective but also seamlessly integrated with their current systems.
PocketHealth: A Seamless Solution for Imaging Partners Orange CA
In 2020, IPOC adopted PocketHealth’s platform, transitioning from physical CDs to online access for medical imaging and diagnostic reports. PocketHealth’s user-friendly interface empowered patients to easily access and share their imaging records. Automated consent collection and record tracking ensured compliance with security regulations, eliminating the need for manual intervention.
Streamlined Workflow and Instant Sharing
PocketHealth’s provider exchange capabilities enabled IPOC to share imaging instantly with referring physicians, upholding their commitment to same-day reporting. This streamlined workflow significantly improved efficiency and communication within the medical community. The implementation process was remarkably smooth, taking less than six weeks to complete.
IT Simplicity and Unwavering Support
PocketHealth’s seamless integration with IPOC’s existing systems minimized IT involvement, a crucial factor for Benitez, who emphasized the platform’s ease of use and lack of required maintenance. Furthermore, PocketHealth provided comprehensive customer support, including customized marketing materials and 24/7 technical assistance for both patients and providers.
Eliminating Costs and Empowering Patients
By transitioning to a fully digital platform, Imaging Partners eliminated the annual $75,000 expense associated with CD production and related staffing costs. More importantly, patients benefited from convenient online access to their records, eliminating unnecessary trips to the facility and fostering a sense of ownership over their health information. The high adoption rate among patients reflects the significant value of this service. IPOC staff also appreciated the simplified workflow and the availability of PocketHealth’s multilingual support team.
Conclusion: A Game Changer for Imaging Partners Orange CA
Partnering with PocketHealth allowed Imaging Partners to achieve a complete elimination of CDs, resulting in substantial cost savings and a dramatically improved patient experience. The seamless implementation, user-friendly interface, and comprehensive support made PocketHealth a transformative solution for IPOC, solidifying their position as a leader in providing efficient and patient-centered care in Orange County, California.
