Welcome to the Partners Imaging Patient Portal, your secure online access point for retrieving your radiology reports. Managing your health information has never been easier. This guide will walk you through the simple steps to register and log in, ensuring you can access your reports quickly and conveniently from the comfort of your home. Partners Imaging is dedicated to providing you with seamless access to your healthcare information, empowering you to stay informed and engaged in your health journey.
New Patient Portal Registration
If you are a new user and haven’t registered for our patient portal before, the registration process is straightforward. Follow these steps to create your account and gain access to your radiology reports:
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Click on the Registration Link: Locate and click on the “Registration” button on our website or patient portal homepage. This will direct you to the registration form.
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Complete the Registration Form: Fill out all the required fields on the registration form accurately. This typically includes your personal information such as name, date of birth, and email address. Ensure that the email address you provide is correct as it will be used for account verification and communication.
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Create Your Username and Password: Choose a unique username and a strong, secure password. For your username, it is recommended to use only alphanumeric characters (letters and numbers) and avoid special characters like $, @, or !. Your password can be more complex for enhanced security.
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Email Verification: After submitting the registration form, you will receive an email from Partners Imaging. This email contains an activation link or button.
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Activate Your Account: Click on the activation link or button in the email. This step is crucial to activate your patient portal account. If you don’t see the email in your inbox within a few minutes, please check your junk mail or spam folders, as sometimes automated emails may be filtered there.
A placeholder image representing the patient portal registration page for Partners Imaging. This page guides new users through the account creation process to access their radiology reports online.
Once you have completed these steps and activated your account, you will be able to log in and access your radiology reports anytime.
Accessing the Portal as a Returning User
For patients who have previously registered on the Partners Imaging patient portal, accessing your reports is even quicker. If you remember your username and password, simply follow these steps:
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Navigate to the Login Page: Find the “Login” button on our website or patient portal homepage and click on it.
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Enter Your Credentials: You will be redirected to the login page. Enter your registered username and password in the designated fields.
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Access Your Reports: After successfully logging in, you will be granted access to your patient portal dashboard, where you can view and download your radiology reports.
A representative image of the Partners Imaging patient portal login screen, designed for returning users to securely access their radiology reports by entering their username and password.
Troubleshooting Login Issues
We understand that sometimes you may encounter issues while trying to access your patient portal. Here are some common troubleshooting tips to help you resolve these issues:
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Username Timeout: If you have been inactive for an extended period, your username might have timed out for security reasons. In such cases, the simplest solution is to re-register with a new username. Usernames are automatically deleted after 4 to 5 months of inactivity. Rest assured, this username expiration does not affect your radiology reports in any way.
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Email Not Recognized: If you receive an error message stating that your email is not recognized, or a similar message, it indicates that there might be a discrepancy between the information you entered and what we have on file. This could be due to missing or outdated information in our system.
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Password Reset Problems: We have observed that password reset requests may occasionally fail, often because some email providers may filter or block password reset emails, suspecting them as junk. If you are unable to reset your password, please re-register with a different username.
Need Further Assistance?
If you continue to experience difficulties accessing the portal or encounter any other issues, our support team is ready to assist you. Please send an email to [email protected] detailing your problem. To help us assist you efficiently, please include your name, date of birth, and the correct email address you wish to use for the portal. This will enable us to quickly locate your records and resolve the issue.
The Partners Imaging patient portal is powered by our EMR provider, and we are continuously working to enhance its functionality and user experience. We appreciate your patience and are committed to ensuring you have seamless access to your radiology reports.
