FollowMyHealth is a secure and user-friendly patient portal offered through Primary Care Partners, designed to empower you to take control of your healthcare. Access your personal health records anytime, anywhere, from your computer or mobile device with internet access. This guide will answer common questions and help you navigate the FollowMyHealth portal effectively.
What Advantages Does FollowMyHealth Offer for Primary Care Partners Patients?
Using the FollowMyHealth patient portal provides numerous benefits, all aimed at enhancing your healthcare experience with Primary Care Partners:
- Securely Access Your Health Records: Review your medical history, lab results, medications, and more, all in one secure online location.
- Convenient 24/7 Access: Access your health information whenever it suits you, from any device with internet access. No more waiting for office hours to get the information you need.
- Continuously Expanding Features: FollowMyHealth is constantly updated with new features and improvements to enhance your online experience and provide you with even greater control over your health management.
Trouble Logging In? Recovering Your FollowMyHealth Username or Password
For security reasons, Primary Care Partners does not have access to your FollowMyHealth login credentials. However, we can help you determine your login method. There are two primary ways you might have created your account:
- Social Login (Facebook, Google, Yahoo, Microsoft LiveID): If you used one of these options, your username is the email address associated with that account, and your password is the same password you use for that email.
- FMH Secure Login: If you chose this method, you created a unique username and password specifically for FollowMyHealth. You can reset your password directly using your username on the FollowMyHealth login page.
If you are unsure which method you used or need further assistance, please contact your Primary Care Partners provider’s office for guidance.
Is the FollowMyHealth Portal a Secure Platform?
Patient privacy and data security are top priorities for Primary Care Partners and FollowMyHealth. To ensure the security of your information, we require email verification and Photo ID during the initial sign-up process. All health records are stored and transmitted using HIPAA-compliant secure servers, providing a safe and confidential environment for your personal health information.
How to Sign Up for FollowMyHealth via Email Invitation from Primary Care Partners
Signing up for FollowMyHealth is simple with an email invitation from Primary Care Partners. For a quick visual guide, Click here to watch a brief video tutorial on how to sign up using an email invite. This video will walk you through each step of the registration process.
Mobile Access: Using the FollowMyHealth App on Your Phone or Tablet
While you can access FollowMyHealth on your computer through a web browser, mobile devices require the FollowMyHealth mobile app for optimal performance. Download the free FollowMyHealth app from your device’s app store (Apple App Store or Google Play Store). Once installed, you can log in using the same credentials you use on your computer, granting you access to your health records on the go.
Reconnecting to Primary Care Partners within FollowMyHealth
If you previously accessed information in your portal but are now unable to, you may need to re-establish your connection with Primary Care Partners. Here’s how:
- Log into your FollowMyHealth account.
- Click on “My Account” located in the upper right-hand corner of the portal.
- Select “Connections.”
- If you do not see Primary Care Partners listed, click on “Add Connection.”
- Enter the zip code 81501 to search for Primary Care Partners.
- Select Primary Care Partners from the search results and click “Connect.”
- Accept the Release of Information to authorize the connection.
After completing these steps, your connection will be verified. You will receive an email notification within 5 to 7 business days to finalize the account connection.
Managing Family Health: Proxy Access for Children and Dependents
FollowMyHealth allows parents and legal guardians to manage the health records of children and dependent adults through proxy access. In accordance with HIPAA and privacy regulations, proxy access is categorized as follows:
- Minor Proxy Access: Parents or guardians can establish an account to access and manage a child’s health records until the child reaches the age of 12.
- Young Adult Proxy Access: For teenagers, parents/guardians can have limited access, primarily for secure messaging with the Primary Care Partners care team.
- Adult Caregiver Proxy Access: Individuals with Medical Power of Attorney can request access to manage the FollowMyHealth account of a dependent adult.
For detailed instructions on setting up proxy access for children or adults, please refer to the specific sections within FollowMyHealth or contact Primary Care Partners for assistance.
Accessing Lab Results on FollowMyHealth
Your lab results are typically available in your FollowMyHealth portal shortly after your Primary Care Partners provider has reviewed and approved them. Please note that lab tests ordered by physicians outside of Primary Care Partners will not be integrated into your portal, as those providers are not part of our network.
Communicating with Your Primary Care Partners Provider Through FollowMyHealth
FollowMyHealth provides a secure and convenient messaging system to communicate with your Primary Care Partners provider and their staff. To send a message:
- Click on “Send a Message” at the top of your FollowMyHealth account.
- Alternatively, click on “Inbox” and then “Compose.”
- Select your provider from the recipient list.
- Type your message and click “Send.”
You will receive a confirmation message indicating that your message has been sent, and you can find a copy in your “Outbox.” Our team strives to respond to messages within 72 business hours during the work week. Please note that messages are not monitored on weekends.
