Navigating the healthcare landscape requires quick and easy access to the right support. At Health Partners, we understand the importance of seamless communication and are committed to providing our partners with the resources they need, right at their fingertips. This guide provides a comprehensive directory of Health Partners Phone Numbers and contact information, ensuring you can always connect with the appropriate team for your specific needs. Whether you’re seeking assistance with customer engagement, credentialing, authorizations, claims, or patient care management, this resource is designed to streamline your access to Health Partners support.
Key Health Partners Contact Numbers
For immediate assistance and general inquiries, here are some of the most important Health Partners phone numbers you might need:
General Inquiries & Corporate Directory
For general inquiries or to reach our corporate directory, please contact our main line. This service is available during standard business hours to direct you to the correct department or individual.
Main Corporate Telephone Number & Directory: (888) 746-2200
Monday through Friday, 8:30 a.m. to 5:30 p.m.
24/7 Customer Support and Engagement
Our Customer Engagement Center is available around the clock to address your needs, providing continuous support whenever you require it.
Customer Engagement Center: (800) 877-7587
Available 24/7
Email: [email protected]
Real-Time Resolution for Urgent Clinical Needs
For time-sensitive clinical matters that require immediate attention, our Real-Time Resolution™ Line is available 24/7 to provide urgent assistance.
Real-Time Resolution™ Line: (866) 925-0199
Available 24/7
Department-Specific Contact Information
To ensure your queries are handled efficiently, we’ve organized contact information by department. Below you will find the specific Health Partners phone number and contact details for various departments.
Credentialing Department
For all matters related to credentialing, including applications, status updates, and inquiries, please reach out to our Credentialing Department.
Credentialing Department:
Phone: (516) 746-2200
Fax: (516) 515-8843
Email: [email protected]
EZ-Net Help Desk
For technical support and assistance with our EZ-Net portal, please contact our dedicated help desk during business hours.
EZ-Net Help Desk: (516) 394-5639
Monday through Friday, 8:30 a.m. to 5:30 p.m.
Email: [email protected]
Authorizations and Referrals
Navigating authorizations and referrals is crucial for patient care. Health Partners offers multiple channels for submitting requests and checking statuses.
Authorization Submission
For submitting prior authorization requests, you can use the following resources:
- Online Submission: Submit a Prior Authorization Request
- Customer Engagement Center: (800) 877-7587
- Fax: (888) 746-6433
Authorization Status Inquiries
To check the status of your submitted authorizations, please utilize the following:
- EZ-Net Portal: EZ-Net
- EmblemHealth HCP Direct patients: (800) 877-7587
- Anthem patients: (844) 638-0404
Specialist Referrals and Fast Track Line
Need to locate a specialist or schedule an appointment quickly? Our Specialist Referral services and Fast Track Line are here to assist.
- Provider Search Tool: Provider Search Tool
- Specialist Referral Process Information: Specialist Referral Process
- Fast Track Line: (855) 324-9400
Peer-to-Peer Review
For discussions regarding authorization denials or to consult with an HCP Medical Director about a patient’s condition, use our Peer-to-Peer Review line.
- Peer-to-Peer Review Information: Peer-to-Peer
- Peer-to-Peer Review Line: (516) 394-5790
Hospital Admission Notifications
To notify Health Partners of scheduled or emergency hospital admissions, please use the following resources:
- Information on Hospital and Facility-Based Services: Prior Authorization of Hospital and Facility-Based Services
- Hospital Admission Notification Fax: (516) 515-8808
Claims and Eligibility
Efficient claims processing and membership verification are vital. Health Partners provides dedicated contacts and online tools to manage these processes.
Claims Submission
For submitting claims, please refer to the specific guidelines based on the insurance provider:
For EmblemHealth Patients: Claims Submission for EmblemHealth Patients
- EmblemHealth HCP Direct:
- EDI via Availity: Payer ID: 11328 (Availity)
- Paper Claims:
HealthCare Partners, MSO Attn: Claims 501 Franklin Avenue, Suite 300 Garden City, NY 11530
- EmblemHealth Behavioral Health:
- EDI: Contact Beacon Health Options
- Paper Claims:
EmblemHealth Behavioral Health Claim Services P.O. Box 1850 Hicksville, NY 11802-1850
For Anthem Medicare Advantage Patients: Claims Submission for Anthem Medicare Advantage Patients
- Anthem HCP DIRECT Medicare Advantage:
- EDI via Availity: Payer ID: 11328
- Paper Claims:
HealthCare Partners Attn: Claims 501 Franklin Avenue, Suite 300 Garden City, NY 11530
- All other Anthem Medicare Advantage plans: (Refer to the link above for specific instructions)
Claims Status Inquiries
To check the status of your claims, please allow 30 days for processing before inquiring.
- EZ-Net Portal: EZ-Net
- Emblem Health HCP Direct: (800) 877-7587
- Anthem: (844) 638-0404
- Email (secure email only): [email protected]
Membership Eligibility Verification
Verify member eligibility, effective dates, and PCP assignments through these channels:
- EZ-Net Portal: EZ-Net
- Emblem Health HCP DIRECT: (800) 877-7587
- Anthem: (844) 638-0404
Patient Care Management Support
Health Partners is dedicated to supporting comprehensive patient care management through various specialized teams.
Case Management
For assistance in managing patients with complex health needs, connect with our nurse case managers.
Case Management: (888) 258-0309
Hospice and Palliative Care Referrals
For information on referring patients for Hospice or Palliative Care evaluations, please contact:
Hospice and Palliative Care: (516) 214-8253
Pharmacy Help Desk
For pharmacy-related inquiries and support, please reach out to our Pharmacy Help Desk.
Pharmacy Help Desk: (516) 515-8861
New York Home Health Care (NYHHC)
For medical equipment and supplies within the NY metropolitan area, contact New York Home Health Care.
New York Home Health Care (NYHHC):
Phone: (516) 506-0823
Fax: (516) 506-0823
Quality Support Team
For inquiries and support related to quality measures like HEDIS and STAR, contact our Quality Support Team.
Quality Support Team: (800) 877-7587
Risk Adjustment Team
For questions regarding risk scores and acuity representation, connect with our Risk Adjustment Team.
Risk Adjustment: (516) 394-5660
Social Work/Behavioral Health Support
For Social Work and Behavioral Health related support and inquiries, please contact:
Social Work/Behavioral Health: (516) 394-5650
Accessibility Assistance
Health Partners is committed to ensuring website accessibility for everyone. If you encounter any issues navigating our site, please contact us for assistance.
Accessibility Assistance: (800) 877-7587
Monday through Friday, 8:30 a.m. to 5:30 p.m.
For hearing or speech impairments, please use the TTY/TDD number at 711, which connects to telecommunications relay services nationwide. In emergencies, TDD/TTY users can directly dial 911.
For language assistance, please call (800) 877-7587 to request a free interpreter in your preferred language.
This comprehensive guide ensures you have all the necessary Health Partners phone numbers and contact information readily available. We are dedicated to supporting our partners and ensuring you have the resources you need to provide excellent healthcare.
