Health Partners Customer Service: Your Comprehensive Guide

Navigating healthcare can be complex. This guide provides a comprehensive overview of Health Partners Customer Service, outlining various contact points for members and providers seeking assistance with claims, benefits, contracting, and more. We’ll equip you with the necessary information to efficiently address your healthcare needs with Health Partners.

Accessing Health Partners Customer Service: Key Departments

Health Partners offers dedicated customer service channels categorized by specific needs. This ensures efficient routing and quicker resolution times. Let’s delve into the key departments:

Claims Support

For inquiries regarding claim status, appeals, payments, authorizations, and general coding questions, Health Partners provides dedicated support. Utilize their secure online Claim Status Inquiry tool for immediate access to information.

Online Resources:

Contact Information:

Product Phone Fax Hours
Commercial 952-967-6633 / 866-429-1474 651-265-1230 M-F, 8am-4pm CT
Senior and Public 952-883-7699 / 888-663-6464 952-883-7666 M-F, 8am-4pm CT
Dental 651-265-1000 / 800-642-1323 651-265-1001 M-F, 8am-4pm CT

Mailing Addresses:

Medical Claims Dental Claims
HealthPartners Claims HealthPartners Dental Claims Department
PO Box 21024 PO Box 211532
Eagan, MN 55121 Eagan, MN 55121

Coverage and Benefits Assistance

Questions related to benefits, eligibility, medical policies, member appeals, out-of-network care, and network participation can be directed to the Coverage and Benefits team. Their online Eligibility Inquiry tool offers a quick and convenient way to access information.

Online Resource:

Contact Information:

Product Phone Fax TTY
Commercial 952-883-5000 / 800-883-2177 952-883-5666 952-883-5127 / 888-850-4762
Medicare Cost 952-883-7979 / 800-233-9645 952-883-7666
Medicare Advantage 888-360-0544 952-883-7333
MN Health Care Programs 952-967-7998 / 866-885-8880 952-883-7666

Operating Hours: Monday – Friday, 9 a.m. to 4 p.m. CT

Other Essential Health Partners Customer Service Contacts

Beyond claims and benefits, Health Partners offers dedicated customer service for various other needs:

Contracting and Payer Relations

This department handles inquiries related to contracting status, contract details, reimbursement policies, and administrative requirements.

Credentialing

Providers can check the status of their credentialing requests through this department.

Medical Management

This team addresses inquiries about various care management programs, prior authorizations, and hospital admission notifications.

Behavioral Health

Dedicated support for behavioral health services, including prior authorization.

Pharmacy Administration

This department handles questions concerning formulary exceptions, specialty pharmacy, and medication therapy management (MTM) programs.

e-Services

For assistance with electronic claims, remittances, eligibility verification, and electronic funds transfer.

Conclusion: Navigating Health Partners Customer Service with Ease

Health Partners offers a comprehensive network of customer service channels designed to address the diverse needs of its members and providers. By understanding the specific departments and utilizing the available resources, you can efficiently navigate the healthcare system and obtain the necessary support. Remember to leverage online tools and resources whenever possible for quick access to information and streamlined service.

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