Finding the right HealthPartners contact information can be challenging. This guide provides a detailed list of phone numbers, fax numbers, and online resources to help you quickly connect with the appropriate department for your needs. Whether you have questions about claims, benefits, contracting, or pharmacy services, we’ve got you covered.
Contacting HealthPartners: Key Departments and Information
This section outlines the primary contact information for various HealthPartners departments, categorized by service area. Each department listing includes contact details and a brief overview of the services they provide.
Claims and Billing Inquiries
For questions related to claim status, appeals, payments, authorizations, and general coding, HealthPartners offers several convenient contact options. You can utilize their secure online Claim Status Inquiry tool for real-time updates.
Online Tool:
- Claim Status Inquiry: /provider-secure/csi/
Phone and Fax:
| Product | Phone | Fax | Hours |
|---|---|---|---|
| Commercial | 952-967-6633 / 866-429-1474 | 651-265-1230 | M-F, 8am-4pm CT |
| Senior and Public | 952-883-7699 / 888-663-6464 | 952-883-7666 | M-F, 8am-4pm CT |
| Dental | 651-265-1000 / 800-642-1323 | 651-265-1001 | M-F, 8am-4pm CT |
Mailing Addresses for Claims:
| Medical Claims | Dental Claims |
|---|---|
| HealthPartners Claims | HealthPartners Dental Claims Department |
| PO Box 21024 | PO Box 211532 |
| Eagan, MN 55121 | Eagan, MN 55121 |
Coverage and Benefits Information
For inquiries regarding benefits, eligibility, medical policies, member appeals, out-of-network care, and network participation, use the online Eligibility Inquiry tool or contact the appropriate phone number.
Online Tool:
- Eligibility Inquiry: /provider-secure/eligibility/home.html
Phone and Fax:
| Product | Phone | Fax | TTY |
|---|---|---|---|
| Commercial | 952-883-5000 / 800-883-2177 | 952-883-5666 | 952-883-5127 / 888-850-4762 |
| Medicare Cost | 952-883-7979 / 800-233-9645 | 952-883-7666 | |
| Medicare Advantage | 888-360-0544 | 952-883-7333 | |
| MN Health Care Programs (MHCP) | 952-967-7998 / 866-885-8880 | 952-883-7666 |
Contracting and Payer Relations
Contact this department for questions about contracting requests, medical contracts, tax ID changes, billing NPI, business ownership updates, contract language, administrative requirements, reimbursement policies, authorization rules, escalated service issues, CIGNA-related concerns, and general business inquiries.
Phone and Fax:
| Department | Phone | Fax |
|---|---|---|
| Provider Contracting & Payer Relations | 952-883-5589 / 888-638-6648 | 952-853-8848 |
Credentialing Inquiries
For inquiries related to the status of existing credentialing requests, contact the dedicated credentialing department.
Phone:
| Department | Phone |
|—|
| Credentialing | 952-883-5755 / 866-630-0188 |
Medical Management Contacts
This department handles inquiries regarding various aspects of medical management, including general medical management, disease and case management, inpatient case management, HealthPartners Connect, and hospital admission notifications.
Phone and Fax:
| Type of Care | Phone | Fax |
|---|---|---|
| General Medical Management | 952-883-7888 / 877-499-7888 | 952-853-8713 |
| Disease & Case Management | 952-883-5469 / 800-871-9243 | 952-853-8745 |
| Inpatient Case Management | 952-883-6277 / 800-255-1886 x36277 | 952-853-8748 |
| Hospital Admission Notification | 952-883-6400 / 800-316-9807 | 952-853-8705 |
Prior Authorization:
| Service | Phone |
|—|
| Prior Authorization Program | 952-883-6333 / 888-467-0774 |
Behavioral Health Services
For behavioral health-related inquiries, including prior authorization and the Personalized Assistance Line (PAL), use the contact information below.
Phone and Fax:
| Service | Phone | Fax |
|---|---|---|
| Prior Authorization | 952-883-7501 / 866-669-3856 | 952-853-8830 |
| Personalized Assistance Line (PAL) | 952-883-5811 / 888-638-8787 |
Pharmacy Administration
For questions about formulary exceptions, specialty pharmacy, and medication therapy management (MTM) programs, contact the pharmacy administration department.
Phone and Fax:
| Department | Phone | Fax |
|---|---|---|
| Pharmacy Administration | 952-883-5813 / 800-492-7259 | 952-853-8700 / 888-883-5434 |
e-Services Support
For assistance with electronic claims submission, remittances, eligibility verification, and electronic funds transfer (EFT), contact the e-Services department.
Phone:
| Department | Phone |
|---|---|
| e-Services | 952-883-7505 x3 / 855-699-6694 |
This comprehensive guide to HealthPartners contact information aims to simplify the process of connecting with the right department. Remember to utilize the online resources provided for quick access to information and services. If you cannot find the specific information you need, contacting the general customer service line may be helpful.
