Navigating medical billing can often feel confusing. At Mass General Brigham, formerly known as Partners HealthCare, we are committed to making the billing process as transparent and straightforward as possible for our patients. This guide will help you understand your Health Partners Billing statement, clarify the charges you may see, and outline your payment options.
Your bill from Health Partners might include both hospital and professional charges. This is because healthcare services encompass a range of elements beyond just the doctor’s consultation. These charges can cover various aspects of your care, such as:
- Medical Equipment: The cost of devices used in your treatment.
- Technology: Investments in medical advancements and systems.
- Medical Supplies: Consumables used during your care.
- Lab Tests: Analysis of samples to aid diagnosis and treatment.
- Radiology: Imaging services like X-rays and scans.
- Hospital Rooms: The facility costs associated with your stay.
- Caregiver Time: The professional fees for the time clinicians spend treating you, reviewing results, and coordinating your care.
To understand how your insurance plan will process claims related to your care within our network, it’s always prudent to contact Patient Billing Solutions. They can provide clarity on your potential out-of-pocket expenses, ensuring you are well-informed about your financial responsibilities. You can reach out to Patient Billing Solutions for personalized guidance.
Billing Cycles and Payment Timelines
We aim to bill patients promptly after each visit or hospital stay. Our billing operates on 30-day cycles. Importantly, bills are only generated after all relevant insurance claims have been processed for your specific visit. This ensures accuracy and reflects any insurance coverage adjustments.
For patients without insurance coverage, bills are sent directly.
Once you receive your statement, you have 25 days to remit full payment. The specific due date will be clearly indicated on your bill.
Recognizing that medical expenses can sometimes be challenging, Mass General Brigham offers flexible payment plans upon request. If you are facing difficulties paying your medical bills, we encourage you to explore our Financial Assistance page. This resource details various options that may be available to support you.
Enhanced Patient Billing Statements
We are pleased to have introduced a redesigned patient billing statement at Mass General Brigham, aimed at improving clarity and understanding for you and your family.
These updated statements provide a comprehensive yet easy-to-read summary of your account activity. Key improvements include:
- Clear Date of Service for each patient.
- Summary of Charges for services rendered.
- Detailed Insurance Payments applied.
- Any applicable Adjustments to your account.
- Status of Payment Plans, indicating accounts enrolled and those not yet enrolled.
- Monthly Payment Due, if applicable.
- Statement Activity as of the date printed.
- Outstanding Balance, encompassing all family members for whom you are a financial guarantor.
For a more in-depth look at understanding your new monthly statement, please refer to our detailed guide.
We believe these enhancements to your health partners billing statement will empower you with a clearer understanding of your healthcare finances. Our commitment is to provide excellent care and transparent billing processes.
