Since its inception in 2001, Energy Partners Missoula has become a cornerstone of reliable propane service throughout western Montana. Forged from a partnership between CHS Inc. and Missoula Electric Coop (MEC), this company has steadily grown, now boasting seven strategic locations. Their journey is a testament to unwavering commitment to customer satisfaction, deep-rooted industry expertise, and a forward-thinking approach that sets them apart in the energy sector.
According to DeWayne O’Brien, General Manager at Energy Partners, the company’s impressive growth is intrinsically linked to the dedication of its employees, their extensive industry knowledge, and successful customer retention strategies. These elements combine to create a business model focused on consistent, dependable service.
“Our daily business practices, rooted in reliability and personalized service, are the bedrock of our success,” O’Brien states. “We are committed to evolving and innovating, but we always remain anchored to these core values.”
Forward-Thinking Strategies and Customer-Centric Innovation
Energy Partners isn’t resting on past achievements. With a robust infrastructure that includes over 20 satellite tanks and two rail facilities, the company is keenly focused on the future. Leadership is proactive, constantly evaluating how to enhance their service offerings and exceed customer expectations beyond simply being a propane provider.
This future-oriented approach is evident in their adoption of technology to elevate customer experiences. Over the past three years, Energy Partners has undertaken significant initiatives, including a company-wide rebranding with a modern logo and the deployment of thousands of tank monitors for customers. These tank monitors exemplify their commitment to convenient and proactive service, ensuring customers never run out of propane unexpectedly.
Further enhancing customer interaction, Energy Partners redesigned its website to be more user-friendly and informative. Operational efficiency has also been a key focus, with the implementation of new routing software to streamline deliveries and the integration of telematics into their fleet. These technological upgrades not only improve internal operations but directly translate to more reliable and timely service for their clientele.
Commitment to Safety and Expertise
Beyond customer experience and technological advancement, safety is paramount at Energy Partners. They actively invest in employee training and development through the Certified Employee Training Program (CETP). Demonstrating this commitment, Energy Partners incentivizes safety and knowledge by increasing employee wages for each CETP certification achieved.
“This program empowers our employees to accelerate their income growth while simultaneously enhancing their expertise and safety knowledge,” O’Brien explains. “It’s a win-win that benefits both our team and our customers through safer, more knowledgeable service.”
To further strengthen their safety culture, Energy Partners appointed Tucker Eslinger as Safety Director. Eslinger’s role is crucial in enhancing CETP programs, ensuring DOT and OSHA compliance, and continuously improving overall safety protocols within the company. This dedicated focus on safety underscores Energy Partners’ commitment to responsible and reliable energy solutions in Missoula and throughout western Montana.
Looking Ahead: Continuous Improvement for Western Montana
Energy Partners is steadfast in its commitment to continuous improvement across all facets of its operations. This dedication positions them to remain a leading and competitive propane provider in western Montana for years to come.
“We firmly believe that we didn’t come this far to only come this far,” O’Brien concludes. “Continuous improvement is, and will always be, our primary objective.” For residents and businesses in western Montana seeking a reliable and forward-thinking energy partner in Missoula, Energy Partners stands out as a company deeply committed to service, safety, and innovation.
Company Profile: Energy Partners
Year Founded: 2001
Founders & Owners: CHS Inc. and Missoula Electric Coop (MEC)
Headquarters: Missoula, Montana
Bobtails: 22
Annual Gallon Sales: 10 million
