ATLANTA—Complete Health, a leading value-based primary care group recognized for its patient-centered approach, has announced a strategic partnership with Relatient, an intelligent patient scheduling platform, to significantly enhance patient access and streamline care delivery. This multi-year collaboration aims to equip Complete Health’s patients with advanced self-scheduling and chat functionalities while centralizing scheduling processes across their expanding network of over 20 locations. The integration of these new tools is set to simplify patient interaction and optimize appointment scheduling for Complete Health’s staff, marking a significant step forward in patient care efficiency.
Complete Health has experienced remarkable growth, expanding from a single clinic to 24 locations within five years, earning NCQA recognition for its commitment to quality outcomes through its patient-centered medical home model. This rapid expansion has brought increased complexity to scheduling processes. Annually, Complete Health manages over 258,000 appointments, with provider preferences and scheduling rules traditionally handled manually using disparate offline tools like notepads and spreadsheets. By leveraging Relatient’s Dash platform via API integration with Complete Health’s practice management system, the partnership will automate provider preference management. This automation promises a more streamlined and user-friendly scheduling experience for both patients and staff, reducing administrative burdens and enhancing operational efficiency.
Dr. John Farley, Chief Medical Officer at Complete Health, emphasized the role of technology in their patient-centered model. “Innovative technology is central to Complete Health’s mission to provide exceptional patient care. Our collaboration with Relatient as our Complete Health Partners will empower us to better serve our communities. Our providers and staff will benefit from modernized workflows, allowing them to more effectively partner in patient care,” Dr. Farley stated. He further highlighted the importance of accessibility and convenience for patients, stating, “Patients need to connect with us quickly and experience high-quality care at their convenience, regardless of location or time. We are thrilled to offer our patients even greater ease of access through this partnership.”
The implementation of automated self-scheduling tools will enable patients to book appointments at any time, including outside of regular business hours and on weekends, offering unparalleled flexibility and convenience. Beyond self-scheduling, the optimized scheduling process is designed to decrease patient hold and wait times, ensuring quicker access to healthcare providers. This improvement in efficiency directly addresses a key aspect of patient satisfaction and timely care.
Furthermore, the integration of online chat capabilities will provide patients with immediate access to support for inquiries, condition-specific guidance, and the ability to reschedule or cancel appointments independently. By offering these multiple access points, Complete Health anticipates a reduction in unnecessary emergency room visits, which can significantly lower patient care costs and improve the overall efficiency of the healthcare system. This proactive approach to patient communication and accessibility underscores Complete Health’s dedication to value-based care and patient well-being.
Jeff Gartland, CEO of Relatient, highlighted Complete Health’s commitment to patient access and effective care delivery. “Complete Health exemplifies a strong dedication to providing maximum patient access in the most convenient and efficient ways. Relatient’s Dash platform is specifically designed for organizations like Complete Health, who are committed to advancing exceptional care delivery and understand the critical role of patient satisfaction in value-based care models,” Gartland commented.
In addition to enhancing patient experience and accelerating care delivery, Relatient’s suite of tools is expected to reduce operational strain on Complete Health’s 1,000 employees. The elimination of manual, paper-based scheduling processes will expedite onboarding for new staff, while providers will benefit from more balanced daily schedules and improved resource utilization. These efficiencies, driven by Relatient’s technology, will support Complete Health’s continued growth and scalability, ensuring consistent high-quality care across both existing and future clinic locations. This partnership between Complete Health and Relatient represents a forward-thinking approach to healthcare delivery, prioritizing patient convenience and operational excellence.
About Complete Health
Complete Health is a physician-driven and technology-enabled primary care group focused on delivering exceptional support services and superior patient health outcomes. Headquartered in Jacksonville, Florida, Complete Health operates primary care clinics across metro Birmingham, Alabama, metro Daytona, Florida, and Richmond, Virginia, with ongoing expansion plans throughout the Southeast. Complete Health is committed to value-based care, reducing administrative burdens for physicians, and emphasizing patient care and quality outcomes, all while striving to lower the overall cost of care. For more information, please visit www.completehealth.com.
About Relatient, Inc.
Relatient, Inc., is a leading technology company specializing in intelligent patient scheduling and engagement solutions. Utilizing a data-driven methodology, Relatient aims to improve patient access to care. Integrated with all major EHR/PM systems, Relatient engages with over 50 million unique patients annually, supporting provider groups and health systems nationwide. Relatient’s comprehensive suite of solutions, including intelligent self-scheduling, patient messaging, chat, digital registration, and payment processing, enhances operational efficiency, increases appointment volume, decreases no-show rates, accelerates patient payments, and improves patient satisfaction, all in support of better health and care quality initiatives. For additional information, please visit: http://www.relatient.com.
Contacts
Trent Freeman
Innsena for Relatient
Email: [email protected]
