Are you a dedicated and detail-oriented professional looking to make a meaningful impact in the healthcare sector? Coastal Care Partners, a locally owned and nurse-managed company serving Savannah, Georgia, and surrounding areas, is seeking a passionate Practice and Billing Coordinator to join our growing team. At Coastal Care Partners, we are committed to revolutionizing the aging experience by providing comprehensive aging life care programs, concierge physician care, and in-home medical services. We pride ourselves on delivering exceptional, personalized service to our clients, enhancing their health, well-being, and comfort in the place they call home.
As our Practice and Billing Coordinator, you will play a vital role in ensuring the smooth and efficient daily operations of Coastal Care Partners. You will collaborate closely with our Leadership Team, acting as a crucial liaison between leadership, clinical staff, office personnel, and our valued clients. This position is perfect for an organized self-starter with excellent communication and multitasking skills, who is dedicated to client satisfaction and employee success. Your contribution will be instrumental in maintaining our high standards of service and fostering a positive environment for both our clients and team members.
Key Responsibilities at Coastal Care Partners
Your responsibilities as Practice and Billing Coordinator will be diverse and engaging, contributing directly to the success of Coastal Care Partners. These include, but are not limited to:
- Teamwork and Collaboration: Actively participate in and promote a collaborative team environment among all staff members, ensuring seamless service delivery.
- Policy and Procedure Adherence: Guarantee all services are delivered in strict accordance with Coastal Care Partners’ policies, procedures, and best practices, maintaining quality and compliance.
- Administrative Office Support: Provide comprehensive administrative support to facilitate the efficient day-to-day operation of the office, streamlining processes and enhancing productivity.
- Client EMR Management: Maintain accurate and up-to-date client Electronic Medical Records (EMR), ensuring data integrity and confidentiality.
- Client Onboarding Assistance: Support the onboarding process for new clients, ensuring a smooth and welcoming experience as they begin their journey with Coastal Care Partners.
- Internal and External Communication: Serve as a point of professional communication on behalf of Coastal Care Partners, interacting effectively with both internal teams and external stakeholders.
- Quality Reporting Data Management: Maintain, prepare, and distribute quality reporting data, contributing to performance monitoring and improvement initiatives.
- Regulatory Documentation: Prepare and meticulously maintain regulatory documentation, assisting leadership in readiness for inspections and compliance audits.
- Relationship Building: Cultivate strong professional relationships with clinical staff and clients, fostering an environment of trust and ensuring the delivery of excellent, patient-centered service.
- Confidentiality and Ethical Conduct: Uphold the highest standards of client confidentiality and adhere to the mission, vision, and values of Coastal Care Partners, demonstrating integrity in all actions.
- Billing and Invoicing: Accurately calculate charges for services, diligently working with Long Term Care companies to ensure timely invoice processing.
- Homecare and PDN Invoicing: Complete and dispatch Homecare and Private Duty Nursing (PDN) invoices bi-monthly on the 1st and 16th of each month, maintaining billing accuracy and schedules.
- Accounts Receivable Management: Maintain and reconcile QuickBooks accounts receivable ledger, ensuring financial accuracy and efficient tracking of payments.
Minimum Requirements to Join Coastal Care Partners
To thrive in this role at Coastal Care Partners, you should possess:
- Computer Proficiency: Solid computer skills, including experience with MS Office Applications (Word, Excel, Outlook) and general computer literacy.
- Valid Driver’s License and Auto Insurance: A valid US-issued Driver’s License with a clean driving record and valid Auto Insurance, as occasional travel within Savannah and surrounding areas may be required.
- Background Check Clearance: Ability to successfully pass criminal background checks, fingerprinting, and drug testing, ensuring client safety and trust.
- Willingness to Learn: A proactive attitude and eagerness to learn new skills and adapt to the evolving needs of Coastal Care Partners and the healthcare industry.
- Educational Foundation: H.S. Diploma or GED equivalent is required.
Desired Skills and Experience
While not mandatory, the following skills and experience are highly desirable and will contribute to your success at Coastal Care Partners:
- Customer Care Ethics: Demonstrated ability to treat clients and team members with dignity and respect, embodying strong customer care ethics and empathy.
- Effective Communication Skills: Exceptional ability to communicate efficiently and effectively with clients and the Coastal Care Partners team through various channels, including email, verbal communication, written lists, phone messages, and active listening.
- Independent and Collaborative Work Ethic: Ability to work both independently and under direction in a fast-paced and sometimes demanding environment, demonstrating initiative and adaptability.
- Multitasking and Flexibility: Proven ability to effectively multitask, exhibit flexibility, and prioritize tasks in the face of multiple responsibilities and evolving duties.
- Resilience and Determination: Determination to persevere, work diligently, and maintain momentum when encountering challenges, demonstrating a strong work ethic.
- Home Health Care Experience: Previous experience in a home health care environment is advantageous, providing valuable context and familiarity with industry practices.
- Customer Service or Healthcare Background: Experience in a customer service role or healthcare position is beneficial, indicating developed interpersonal and client-facing skills.
- Insurance Policy Knowledge: Experience working with insurance policies to verify benefits and provide necessary documentation for approvals is preferred, enhancing billing and administrative efficiency.
- Medical Terminology Knowledge: Basic knowledge of medical terminology is preferred, facilitating effective communication within a healthcare setting.
Coastal Care Partners offers competitive compensation that reflects your experience and certifications, recognizing and rewarding exceptional service. If you are a dedicated, compassionate, and skilled individual ready to join a team that truly makes a difference in the lives of others, we encourage you to apply.
To apply, please email your resume to [email protected]. We look forward to hearing from you and exploring how you can become a vital part of Coastal Care Partners!
