Losing your home to a fire is devastating. In such times, relying on services you trust is crucial. One individual, facing this exact crisis, turned to CLC Lodging, hoping for a seamless solution. Instead, they encountered a cascade of errors that turned a moment of need into a lodging nightmare, a situation that should concern any Clc Lodging Hotel Partners.
Seeking immediate accommodation after the fire, the individual booked a hotel through CLC Lodging, anticipating the advertised “bill you after your stay” policy. A $1300 charge immediately appeared on their card. Upon arrival at the hotel, they were informed that the hotel did not, in fact, accept CLC Lodging.
Undeterred, and with limited options showing on the app, a second booking was made at another hotel, resulting in a further $2000 charge. This hotel also had no record of the CLC Lodging reservation but, showing understanding, checked the guest in, promising to resolve the issue in the morning.
However, the promised resolution turned into a humiliating ordeal. Just 40 minutes later, while showering, the front desk staff banged on the door, demanding immediate departure. The reason? CLC Lodging had flagged the account as fraudulent and placed the individual on a “do not rent” list.
Calls to CLC Lodging to clarify the situation proved futile. Customer service representatives cited policy, refusing to provide any information or transfer the call to a relevant department, citing closure until Tuesday due to the holiday weekend. This left the displaced individual stranded and confused, with nearly $7000 charged to their card and no explanation.
Attempts to check into another hotel were met with card decline due to the holds placed by CLC Lodging. Ultimately, with no available funds and nowhere to turn, the night was spent sleeping in their car.
This experience serves as a stark warning for both travelers and CLC Lodging hotel partners. For travelers, it highlights the potential for significant financial and personal distress when relying on CLC Lodging services. For hotel partners, it raises questions about the reliability of CLC Lodging’s systems and communication, and the potential for negative customer experiences impacting their own establishments. The lack of accessible customer service and the apparent ease with which accounts can be flagged as “fraudulent” without due process are critical failures that need addressing to maintain trust and reliability within the CLC lodging hotel partners network and for its users.
