At income-partners.net, we understand the importance of clear communication and accessible healthcare. As your Partners In Internal Medicine, we are dedicated to providing you with exceptional and comprehensive medical services. This guide outlines key aspects of our practice to ensure you have a seamless and informed patient experience.
Prescription Refills: Planning Ahead for Your Health
To ensure you receive your medications promptly, please allow 24 hours for all prescription refills. We streamline this process for your convenience. Simply contact your pharmacy and request them to electronically transmit or fax your refill request to our office. Providing the pharmacy with your doctor’s fax number will expedite this process. The pharmacy handles the communication of all necessary information to us, making it effortless for you.
For prescriptions of controlled substances that require a New York State special prescription, please note that refills cannot be processed over the phone. These prescriptions require a physical copy that must be picked up directly from our office. We kindly remind you to proactively manage your medications and ensure you have an adequate supply, especially before nights, weekends, and holidays, to avoid any interruptions in your treatment.
Emergency and Hospital Care: Prioritizing Your Urgent Needs
In the event of a life-threatening emergency, your immediate action should be to call 911 or proceed to the nearest emergency room for immediate care. Following emergency treatment, please ensure the hospital promptly notifies our office or the physician on call, so we can coordinate your care effectively.
For non-life-threatening emergencies requiring an emergency room visit, it’s important to be aware that most insurance plans necessitate prior approval. To avoid potential issues with coverage, we strongly advise you to contact our office before seeking emergency room services whenever feasible. We can guide you on the appropriate steps and ensure you receive the necessary pre-authorization.
Should you require hospitalization, our internal medicine doctors are affiliated with and admit patients to the esteemed UR Medicine hospitals, including Strong Memorial Hospital and Highland Hospital. We collaborate closely with the Hospitalist Services at both of these renowned institutions. This partnership ensures you receive continuous, high-quality care throughout your hospital stay, managed by dedicated hospital-based physicians working in conjunction with our practice.
Billing and Payments: Transparent and Convenient Options
Co-payments for office visits are expected at the time of your appointment. We offer multiple convenient payment methods, including cash, personal checks, and credit cards. For added convenience, you can also manage and pay your hospital or physician bills online through our secure Pay a Bill portal.
You will receive a bill for any medical services that are not covered by your insurance plan. We are committed to transparency in billing. If you have any questions or require clarification regarding your bill, please do not hesitate to call the phone number listed on your statement. Our dedicated billing staff will be happy to assist you and provide answers to your inquiries.
Insurance Coverage and Financial Assistance: Ensuring Access to Healthcare
We are proud to accept a wide range of insurance plans to make healthcare accessible to as many patients as possible. Our accepted insurance providers include major carriers such as Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid, and numerous others.
It is essential to keep our records updated with your current insurance information. Please notify our office promptly if there are any changes to your insurance coverage. Remember to bring your insurance card with you to each appointment so we can accurately update your information and ensure correct billing.
We firmly believe that financial limitations should never be a barrier to receiving essential medical care. Our practice is dedicated to providing excellent health care for everyone in our community. For individuals facing financial hardships and struggling to manage medical bills, we offer a financial assistance program. If you believe you may qualify for assistance, please contact our customer service team at (585) 758-7650 or call our toll-free number at 1-888-925-4301 for out-of-area calls. We are here to help you navigate your healthcare needs and financial concerns.
