When it comes to managing your finances, knowing you have reliable support is essential. At Partners Federal Credit Union, exceptional customer service isn’t just a department; it’s ingrained in our philosophy. We understand that navigating your financial needs requires trust, accessibility, and personalized attention. That’s why we are committed to providing our members with outstanding service every step of the way.
Whether you are inquiring about our diverse range of financial products, need assistance with your account, or require guidance on a specific financial matter, Partners Federal Credit Union is dedicated to ensuring your experience is seamless and satisfactory. We offer multiple avenues for you to connect with our knowledgeable and friendly customer service team, ensuring that help is always within reach.
Reaching Out to Partners Federal Credit Union Customer Service
We believe in providing convenient and accessible customer service options to fit your lifestyle. Here’s how you can easily get in touch with us:
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By Phone: For immediate assistance, you can reach our dedicated customer service team by phone. Whether you have questions about a transaction, need to report a lost or stolen card, or require help with online banking, our phone lines are open to assist you.
- Debit Card Services: If you have issues related to your debit card, including lost or stolen cards or transaction disputes, please call 1.844.596.1323.
- Credit Card Services: For all credit card related inquiries, including lost or stolen cards or transaction disputes, please call 1.888.999.2339.
- General Inquiries: For all other questions or assistance, please call our main line at 800.900.2729. Our representatives are ready to provide you with the support you need.
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Visit a Branch: For those who prefer face-to-face interactions, we welcome you to visit any of our conveniently located branches. Our friendly staff is available during lobby and drive-thru hours to assist you with your banking needs.
- Reidsville, NC Branch: 618 N Scales Street, Reidsville, NC 27320. Lobby Hours: Monday – Thursday 9:00 am – 5:00 pm, Friday 9:00 am – 6:00 pm. Drive-Thru Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 6:00 pm.
- Greensboro, NC Branch: 107 Muirs Chapel Rd, Greensboro, NC 27410. Lobby Hours: Monday – Thursday 9:00 am – 5:00 pm, Friday 9:00 am – 6:00 pm. Drive-Thru Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 6:00 pm.
- Rocky Mount, VA Branch: 77 Powder Creek Lane, Rocky Mount, VA 24151. Lobby Hours: Monday – Friday 9:00 am – 4:00 pm. Drive-Thru Hours: Monday – Friday 9:00 am – 5:00 pm.
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Online Communication: Stay connected with Partners Federal Credit Union and receive important updates by ensuring we have your most current email address. You can securely update your email address through the secure message portal in your home banking account. This ensures you never miss important announcements or information regarding your account and our services.
Our Commitment to You: The American Partners Difference
Since 1975, Partners Federal Credit Union has been built on the principle of “people helping people.” We are more than just a financial institution; we are a member-owned, not-for-profit cooperative dedicated to your financial well-being. Our commitment to exceptional customer service is rooted in our core values:
- Personalized Service: We strive to know you personally, understand your unique financial goals, and ensure you feel a sense of belonging within the Partners Federal Credit Union family.
- Respect and Dignity: We are committed to treating every member with dignity and respect in every interaction.
- Financial Empowerment: We are here to help you achieve financial freedom by providing the tools, resources, and support you need to make informed decisions and reach your financial aspirations.
At Partners Federal Credit Union, we are continuously listening to our members and evolving our services to better meet your needs. From new surcharge-free ATMs to a variety of certificate options and flexible loan programs, we are dedicated to providing you with the best possible financial solutions and support.
Experience the Credit Union Difference and let Partners Federal Credit Union be your trusted partner on your financial journey. Contact us today – we are here to help!
