At Xpv Water Partners, we, (“XPV”, “We”, or “us”), deeply value your privacy and recognize the sensitivity of personal information. This is why we are unequivocally committed to protecting the privacy of every individual who chooses to share their personal information with us. Ensuring the accuracy, confidentiality, and robust security of your personal data is paramount to our operations. Furthermore, we diligently adhere to all legal requirements, empowering you with the right to request access to and make corrections to your personal information held by XPV Water Partners.
This comprehensive privacy policy is designed to clearly articulate XPV Water Partners’ policies and procedures concerning the collection, utilization, disclosure, and retention of personally identifiable information. This policy applies to all visitors of our website (www.xpvwaterpartners.com) (the “Website”) and all registered users engaging with our Website. It is important to note that this Privacy Policy will be periodically updated to reflect changes in our practices or legal requirements. We will ensure any revised Privacy Policy is prominently posted on our Website to keep our visitors and users fully informed of any modifications.
For our users and visitors within the European Economic Area (EEA), it’s important to understand that the EU General Data Protection Regulation (“GDPR”) may govern the processing of your personal information. Under the GDPR, we function as a “data controller,” and you are granted specific rights regarding the use and handling of your personal data. For the purposes of this privacy policy, the terms “personal information” and “personal data” are used interchangeably and hold the same meaning.
Understanding Personal Information at XPV Water Partners
Defining Personal Information
Personal Information encompasses any data that can be used to identify or contact a specific individual. This includes, but is not limited to, details such as your name, postal address, telephone number, email address, and billing information. XPV Water Partners is dedicated to ensuring that all such information is handled with the utmost care and in compliance with applicable data protection laws.
Your Consent to Information Collection
When you browse the XPV Water Partners Website, your personal information, such as your name, phone number, email, address, and billing details, is not automatically collected. We respect your privacy and only gather such data when you voluntarily provide it.
Your personal information is collected solely when you explicitly consent to provide it, typically in connection with requesting information about XPV Water Partners’ products and services, or when registering as a user on our Website. We maintain a strict policy against selling your personal information to third parties under any circumstances. Your trust is paramount, and we are committed to safeguarding your data.
By willingly submitting your personal information to XPV Water Partners, you are acknowledging and consenting to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Should you wish to withdraw your consent at any point, you are entitled to do so by contacting XPV Water Partners through the methods detailed below. We respect your right to control your personal information.
In the event that we intend to use your information for any purpose that has not been previously outlined in this policy, we will always seek your explicit consent beforehand. Transparency is a key principle in our approach to data privacy.
Types of Personal Information Collected by XPV Water Partners
With your explicit consent, XPV Water Partners may collect the following types of personal information to better serve your needs and provide you with relevant information:
- Your first and last name, email address, phone number, and postal address, allowing us to communicate with you effectively and personally.
- Billing information, necessary for processing transactions if you engage with our services that require payment.
- Company name and address, particularly relevant for business inquiries and partnerships.
How XPV Water Partners Uses Your Personal Information
XPV Water Partners may use and/or disclose your personal information for the following specific and legitimate purposes:
- To effectively communicate with you and promptly respond to your inquiries and requests concerning XPV’s services and offerings.
- To keep you informed about updates and improvements to the XPV Water Partners Website, ensuring you have the best possible user experience.
- To notify you about any changes to XPV’s Website, including updates to our policies or new features.
- To evaluate potential products or services that XPV could offer to you, aligning our offerings with your needs and interests.
- To rigorously monitor and continuously improve the overall usability and performance of the XPV Water Partners Website.
- For carefully considered marketing purposes, keeping individuals who have expressed interest in our products informed about relevant events, products, services, or other items that may be of interest.
- To customize advertising and content displayed on the XPV Website, aiming to provide a more relevant and engaging online experience.
- To occasionally provide you with special offers from XPV and/or our trusted affiliates, ensuring these are pertinent and valuable.
- To distribute promotional material on behalf of XPV, keeping you up-to-date with our latest developments and opportunities.
- To maintain seamless communication with you regarding the provision of any services by XPV Water Partners, ensuring a smooth and efficient service delivery.
- To manage Website visitor registrations for extranet accounts, efficiently process orders for brochures and other informative written materials, and effectively respond to any visitor requests or inquiries.
Data Retention Practices at XPV Water Partners
XPV Water Partners is committed to responsible data retention. We will retain your personal information only for the duration mandated by applicable laws and regulations. Once your personal information is no longer required for legal or business purposes, it will be securely destroyed or anonymized in accordance with best practices. Our retention policy is designed to ensure we do not keep your data longer than necessary.
Withdrawing Your Consent
Your control over your personal information is important to us. You have the right to withdraw your consent for XPV Water Partners to use your personal information for one or more of the purposes outlined above at any time. You can do this easily by sending an email to [•] or by calling [•], or toll-free [•].
Please be aware that while we will always respect your decision to withdraw consent, doing so may mean that XPV Water Partners is no longer able to provide you with certain information or services that require the use of your personal data. We will inform you of any potential consequences of withdrawing your consent at the time of your request.
Third-Party Disclosure: Our Principles at XPV Water Partners
XPV Water Partners upholds a strict policy regarding the disclosure of your personal information to third parties. We will not collect, use, or disclose your personal information to any third party without your explicit consent, except in the following limited and necessary circumstances:
- When disclosure to a third party is essential to enable us to provide you with the products or services you have requested. This may include sharing information with shipping or direct mail organizations to fulfill your requests. In such cases, we ensure these third parties are bound by confidentiality and data protection agreements.
- When we are legally required or permitted to disclose your personal information. This includes compliance with court orders, warrants, subpoenas, or requests from law enforcement agencies to enforce our Website terms and conditions of use, or as otherwise mandated by law.
In all instances where your personal information is shared with third parties for the purposes listed above, we have robust agreements in place that mandate these third parties to maintain the security and confidentiality of your personal information. These agreements strictly limit the use of your information to the specific purpose of providing services to XPV Water Partners.
Security Measures to Protect Your Data
Protecting the security of your personal information is a top priority for XPV Water Partners. We have implemented comprehensive physical, electronic, and managerial procedures designed to safeguard your data and prevent unauthorized access. These measures include:
- Maintaining secure facilities to house our servers and data.
- Employing advanced electronic security systems to protect against cyber threats and unauthorized access.
- Implementing well-defined internal policies and practices that are regularly reviewed and updated to meet evolving security challenges.
- Ensuring that access to personal information is restricted to authorized employees on a strict need-to-know basis.
- Applying security safeguards that are appropriate to the sensitivity of the information being protected.
Your personal information is securely stored on our database servers located in Canada or hosted by reputable third-party providers who are contractually obligated to adhere to our Privacy Policy and maintain stringent security standards. We utilize advanced technological measures to prevent unauthorized individuals from accessing personal information. Our data centers are designed to be physically secure and protected against unauthorized access by any unauthorized personnel.
While XPV Water Partners takes every reasonable measure to protect your personal information from loss, misuse, or alteration by third parties, it is important to acknowledge that no security system is impenetrable. There is always a residual risk that an unauthorized third party could potentially find a way to circumvent our security systems. We are continuously working to enhance our security measures to mitigate these risks.
Links to External Websites
For your convenience and information, the XPV Water Partners Website may, from time to time, contain references or links to other external websites. It is important to note that XPV Water Partners does not endorse any non-XPV websites and assumes no responsibility for the quality, content, nature, or reliability of these external sites accessible from our Website or sites that may link to the XPV website.
When you navigate away from the XPV Water Partners Website, you should be aware that XPV’s terms and policies, including this Privacy Policy, no longer govern your online activities. We have no control over non-XPV websites and their practices. We strongly advise you to always carefully review the applicable terms and policies, including the privacy and data-gathering practices, of any linked site before using the site or providing any personal information to a third party.
Additional Rights for EU Data Subjects Under GDPR
If you are an EU data subject and are protected by the GDPR, you have additional rights concerning your personal information. These rights include, but are not limited to:
- Right to Data Portability: You have the right to request that we port your Personal Information, meaning to transfer it to you in a structured, commonly used, and machine-readable format.
- Right to Erasure (Right to be Forgotten): You can ask us to erase your Personal Information under certain conditions.
- Right to Restrict Processing: You have the right to restrict the processing of your Personal Information in specific situations.
- Right to Object to Processing: You have the right to object to certain types of processing of your Personal Information, particularly processing based on our legitimate interests, such as profiling for direct marketing purposes.
- Right to Withdraw Consent: You may withdraw any consent you have previously given us regarding the processing or handling of your Personal Information at any time.
- Right to Lodge a Complaint: If you have unresolved concerns about how we use or handle your Personal Information, you have the right to lodge a complaint with the data protection authority in the country of your habitual residence, your place of work, or where you believe the alleged infringement occurred.
It is important to note that there are limitations to these rights in certain circumstances. For example:
- We may be legally required to process your personal information, and in such cases, we may need to retain data even if you withdraw your consent.
- If we require your personal information to comply with legal or contractual obligations, and without such data, we cannot maintain our contractual relationship with you or meet our legal obligations, then providing such data may be mandatory.
Contacting XPV Water Partners Regarding Your Privacy
If you have any questions or concerns regarding this Privacy Policy, wish to access your personal information, or want to correct, update, or delete any of your personal information, please do not hesitate to contact us. You can reach us by sending an email to [•], calling us at [•] or toll-free at [•], or writing to us at:
XPV Water Partners
40 University Ave Suite 801, Toronto, Ontario [M5J 1T1]
This Privacy Policy was last updated in February 2019.
