Health Partners My Chart provides you with convenient online access to portions of your medical records. It’s important to understand the terms and conditions associated with using this service to ensure a smooth and secure experience. This document outlines key aspects of using Health Partners My Chart, formerly known as “MyChart,” and what you agree to when you access this online portal.
Accessing Your Health Information on Health Partners My Chart
It’s crucial to recognize that Health Partners My Chart offers a selected, limited view of your comprehensive medical history. For a complete and detailed paper copy of your medical record, you can request this directly from the Release of Information Services Department at HealthPartners. Think of My Chart as a convenient snapshot, providing readily accessible information for your day-to-day needs.
User Responsibility: Protecting Your Login Credentials
The username and password you create for accessing the HealthPartners website and Health Partners My Chart are strictly for your personal use. Maintaining the confidentiality of these credentials is your responsibility. If you suspect your username or password has been compromised in any way, it is imperative to change them immediately to protect your personal health information. Treat your My Chart login details with the same care you would your online banking credentials.
Proxy Access for Adult Patients
If you need to request access to Health Partners My Chart on behalf of another adult patient (someone 18 years or older), specific procedures must be followed. Access will only be granted upon submission and approval of a signed “Online Patient Services Adult Proxy Access Request” form. Crucially, the adult patient themselves must also sign this form, indicating their consent. You can find this form and detailed instructions at healthpartners.com/onlinepatientservices. Remember, this process is in place to protect patient privacy and ensure authorized access to medical information.
Record Keeping and Activity Monitoring
Be aware that your activities within Health Partners My Chart are recorded and may become part of your official medical record. This includes the information you access, as well as messages you send and receive through the Secure Messaging feature. This tracking and auditing are standard practices to maintain security and ensure the integrity of patient records within the HealthPartners system.
Inactivating Your My Chart Access
You have the option to inactivate your Health Partners My Chart access at any time. To do so, you can send a message using the “Contact Us” feature within My Chart, or notify the Online Patient Services Central Administration team in writing. The mailing address for written notification is provided for your convenience: Mailstop: 25508D PO Box 1309 Minneapolis, MN 55440-1309. This provides flexibility and control over your online access to health information.
Access Limitations for Minor Patients
Access to a minor patient’s record via Health Partners My Chart is limited. Importantly, this access is automatically terminated when the minor patient reaches their eighteenth birthday. This is a standard privacy measure related to age of majority and patient autonomy over their health information.
Expiration of Proxy Access for Adults
Authorized proxy access to an adult patient’s Health Partners My Chart account, granted to someone other than the patient, is not indefinite. This access will expire 12 months from the date it was initially granted. This expiration is in place unless an earlier expiration date is specified on the Online Patient Services Adult Proxy Access Request form, or if a written revocation of proxy access is received by HealthPartners prior to the 12-month mark. This periodic review ensures continued appropriateness of proxy access.
HealthPartners Right to Revoke Access
HealthPartners retains the right to revoke access to Health Partners My Chart at any time and for any reason. This condition is in place to protect the security and integrity of the system and patient data. While revocation is not a common occurrence, it is a necessary term to address potential misuse or security concerns.
Voluntary Use and Agreement to Terms
Using Health Partners My Chart is entirely voluntary and provided as a convenience to HealthPartners patients. You are not obligated to use the online patient services, and you are not required to agree to these terms and conditions. However, accessing and using My Chart signifies your understanding and agreement to these outlined terms.
