Welcome to [Practice Name] Internal Medicine, your dedicated partners in comprehensive healthcare. We are committed to providing you with exceptional medical services and ensuring a smooth and efficient experience with our practice. This guide outlines key information regarding prescription refills, emergency care, billing procedures, and insurance to help you navigate your healthcare journey with us.
Prescription Refills: Planning Ahead for Your Medication Needs
To ensure you consistently have the medications you need, please allow 24 hours for all prescription refill requests. This timeframe allows our team to carefully review your medical record and process your request accurately.
The most efficient way to request a refill is to contact your pharmacy directly. Ask them to electronically transmit the refill request to us, or they can fax the request to your doctor’s office fax number. Your pharmacy will provide us with all the necessary details to fulfill your prescription promptly.
For prescriptions of controlled substances that require a New York State special prescription, please note that these cannot be renewed over the phone. These prescriptions must be physically picked up at our office for security and regulatory compliance. We kindly remind you to always maintain an adequate supply of these medications, especially before nights, weekends, and holidays, as refills require an in-person pickup.
Emergencies and Hospitalizations: Accessing Urgent Care
In the event of a life-threatening emergency, your immediate priority should be to call 911 or proceed to the nearest emergency room without delay. Once you are receiving care, please have the hospital staff notify our office or the physician on call as soon as possible. This ensures seamless coordination of your care and follow-up.
It’s important to be aware that most insurance plans require prior authorization for emergency room visits. To avoid potential issues with coverage, please contact our office before seeking emergency room services if the situation allows. We can guide you on the appropriate steps based on your insurance plan and the nature of your medical concern.
Should you require hospitalization, our physicians admit patients to the highly reputable UR Medicine hospitals, including Strong Memorial Hospital and Highland Hospital. [Practice Name] Internal Medicine is proud to partner with the Hospitalist Service at both of these esteemed institutions. This partnership ensures you receive specialized inpatient care from dedicated hospital-based physicians while maintaining seamless communication with your primary care team at our practice.
Billing and Payments: Understanding Your Healthcare Costs
Co-payments for office visits are due at the time of your appointment. For your convenience, we accept various payment methods, including cash, personal checks, and credit cards. Additionally, you have the option to pay your hospital or physician bills online through our secure Pay a Bill portal, offering a convenient and efficient way to manage your healthcare expenses.
Please understand that you will be responsible for any services that are not covered by your insurance plan. If you have any questions or concerns regarding your bill, we encourage you to call the phone number listed on your statement. Our dedicated billing staff will be happy to provide clarification and assist you with any inquiries you may have.
Insurance Coverage: Ensuring Access to Quality Care
At [Practice Name] Internal Medicine, we are committed to making quality healthcare accessible. We accept a wide range of insurance plans, including major providers such as Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid, and many others. Please contact our office to confirm if we are in-network with your specific insurance plan.
It is essential to keep our office informed of any changes to your insurance coverage. If your insurance plan changes, please notify us as soon as possible. Remember to bring your current insurance card with you to each appointment so we can update your records with the accurate information printed on your card.
We firmly believe that financial constraints should never be a barrier to receiving necessary medical care. [Practice Name] Internal Medicine offers financial assistance programs to individuals who may face difficulties paying their medical bills. If you believe you may qualify for financial assistance, please do not hesitate to contact our customer service staff at (585) 758-7650 or call us toll-free at 1-888-925-4301. We are here to help you navigate your healthcare needs.
We at [Practice Name] Internal Medicine are dedicated to being your trusted partners in health. We strive to provide you with exceptional medical care and a patient-centered experience. If you have any further questions or require additional assistance, please do not hesitate to contact our office. We are here to support your health and well-being.
