FollowMyHealth® is a secure, online patient portal that empowers you to take a more active role in your healthcare. Offered by Primary Care Partners in Grand Junction, this convenient tool allows you to manage your personal health information from anywhere with internet access, whether you’re using a computer or your mobile device. Understanding and utilizing FollowMyHealth can significantly enhance your experience as a patient at Primary Care Partners, making healthcare management more streamlined and accessible.
What are the Key Advantages of Using FollowMyHealth with Primary Care Partners?
Leveraging the FollowMyHealth patient portal offers numerous benefits designed to improve your healthcare journey with Primary Care Partners in Grand Junction:
- Securely View Your Health Record: Access your medical history, lab results, medications, immunization records, and more, all within a protected and confidential environment.
- Convenient 24/7 Access: Manage your health information whenever it suits you, 24 hours a day, 7 days a week. No more waiting for office hours to get the information you need.
- Enhanced Communication with Your Care Team: Securely message your Primary Care Partners provider and their staff for non-urgent questions, appointment requests, and medication inquiries, fostering better communication and care coordination.
- Efficient Appointment Management: Request and manage appointments online, saving you time and streamlining the scheduling process with Primary Care Partners.
- Stay Informed and Engaged: Receive important health updates, reminders, and educational materials from Primary Care Partners directly through the portal.
- Continuously Expanding Features: FollowMyHealth is constantly evolving, with new features being added regularly to further enhance your online patient experience and provide even greater value.
Frequently Asked Questions About FollowMyHealth at Primary Care Partners
To help you navigate FollowMyHealth effectively, we’ve compiled answers to some common questions:
Troubleshooting Login Issues: Username and Password Recovery
“I can’t remember my FollowMyHealth username or password!” This is a common concern, and the solution depends on how you initially set up your account. Primary Care Partners does not store your login credentials for security reasons.
- Social Media Login (Facebook, Google, Yahoo, Microsoft LiveID): If you used an existing social media account to create your FollowMyHealth portal, your login is the email address associated with that account and the corresponding password.
- FMH Secure Login: If you chose the FMH Secure Login option, you created a unique username and password during registration. You can reset your password directly using your username on the FollowMyHealth login page.
If you’re unsure which method you used or continue to experience login difficulties, please contact your Primary Care Partners provider’s office directly for assistance. They can help identify your login method and guide you through the recovery process.
Is My Health Information Secure on the FollowMyHealth Portal?
Patient privacy and the security of your health information are top priorities at Primary Care Partners and with FollowMyHealth. Stringent security measures are in place to protect your data:
- Secure Registration Process: To ensure only authorized individuals access patient information, Primary Care Partners requires email verification and photo ID confirmation before granting portal access.
- HIPAA-Compliant Secure Servers: All health records within FollowMyHealth are stored and transmitted using HIPAA-compliant secure servers, adhering to the highest standards of data protection and patient confidentiality.
You can have confidence that your personal health information within the FollowMyHealth portal is protected by robust security protocols.
How to Sign Up for FollowMyHealth via Email Invitation from Primary Care Partners
Primary Care Partners offers a simple email invitation process to enroll in FollowMyHealth. Click here to watch a brief video tutorial demonstrating the email sign-up process. This video provides a visual walkthrough to guide you step-by-step.
Generally, the process involves:
- Receiving an Email Invitation: Primary Care Partners will send you an email invitation to join FollowMyHealth.
- Clicking the Invitation Link: Open the email and click on the secure link provided in the invitation.
- Creating Your Account: Follow the on-screen prompts to create your FollowMyHealth account, verifying your identity and setting up your login credentials.
If you haven’t received an email invitation and wish to enroll, please contact Primary Care Partners directly to request an invitation.
Accessing FollowMyHealth on Mobile Devices: Using the Mobile App
While you can access FollowMyHealth on a computer through a web browser, mobile access requires the dedicated FollowMyHealth mobile app.
- Download the Free App: Search for “FollowMyHealth” in the App Store (for Apple devices) or Google Play Store (for Android devices) and download the free application.
- Mobile Login: Once installed, open the app and log in using the same username and password you use for computer access.
The mobile app provides a user-friendly interface optimized for smartphones and tablets, allowing you to conveniently manage your health information on the go.
Reconnecting to Primary Care Partners within FollowMyHealth
“I could see my information before, but now my portal seems empty!” This may indicate a connection issue within FollowMyHealth. Here’s how to reconnect to Primary Care Partners:
- Navigate to “Connections”: In your FollowMyHealth account, click on “My Account” located in the upper right-hand corner, then select “Connections.”
- Check for Primary Care Partners: Review your connections list. If “Primary Care Partners” is not listed, proceed to the next step.
- Add Connection: Click on “Add Connection.”
- Search by Zip Code: Enter zip code
81501to search for Primary Care Partners. - Select and Connect: Click on “Primary Care Partners” from the search results and then click “Connect.”
- Accept Release of Information: Follow the prompts to accept the release of information, authorizing the connection.
- Connection Verification: After completing these steps, your connection request is verified. You will receive an email notification within 5 to 7 business days to finalize the account connection.
After finalizing the connection, your health information from Primary Care Partners will again be accessible within your FollowMyHealth portal.
Proxy Access: Managing Health Records for Family Members
FollowMyHealth allows authorized individuals to manage the health records of family members through proxy access. Primary Care Partners adheres to HIPAA and privacy regulations in granting proxy access, categorized as follows:
- Minor Proxy Access: Parents or legal guardians can establish a minor proxy account to access and manage a child’s health records until the child reaches the age of 12.
- Young Adult Proxy Access: For children between 12 and 17, parents/guardians can have limited proxy access, primarily for secure messaging with the Primary Care Partners care team.
- Adult Caregiver Proxy Access: Individuals with Medical Power of Attorney for a dependent adult can request adult caregiver proxy access to view and manage the dependent adult’s FollowMyHealth account.
Requesting Child Proxy Access
To obtain proxy access for a child, please contact Primary Care Partners directly. You will likely need to provide documentation verifying your parental or guardianship relationship and complete the necessary authorization forms.
Requesting Adult Proxy Access
Similarly, to request adult caregiver proxy access, contact Primary Care Partners. You will need to provide documentation demonstrating Medical Power of Attorney and complete the required authorization process. Primary Care Partners staff will guide you through the specific steps and documentation needed for both child and adult proxy access requests.
Understanding Lab Results in FollowMyHealth
“Why can’t I see my lab results in FollowMyHealth?” Lab results are typically released to your FollowMyHealth portal as soon as your Primary Care Partners provider has reviewed and signed off on them.
- Provider Approval Required: There may be a slight delay between when lab tests are completed and when they appear in your portal, as your provider needs to review and approve the results first.
- Labs Ordered Outside Primary Care Partners: It’s important to note that lab tests ordered by physicians outside of Primary Care Partners will not be integrated into your FollowMyHealth portal. Only labs ordered by Primary Care Partners providers will flow into your account.
If you believe your lab results should be available and are not appearing in your portal after a reasonable time, please contact Primary Care Partners to inquire.
Communicating with Your Provider Through FollowMyHealth Secure Messaging
FollowMyHealth offers a secure and convenient way to communicate with your Primary Care Partners provider and their staff for non-urgent matters.
- Sending a Secure Message:
- “Send a Message” Button: Click on the “Send a Message” button at the top of your FollowMyHealth account.
- “Inbox” then “Compose”: Alternatively, click on “Inbox” and then “Compose.” Both methods lead to the same message composition screen.
- Select Your Provider: Choose your Primary Care Partners provider from the recipient list.
- Compose Your Message: Type your message in the secure message window.
- Send and Confirmation: Click “Send.” You will receive an on-screen confirmation that your message has been sent, and you can find a copy of your message in your “Outbox.”
Response Time: Primary Care Partners strives to respond to portal messages within 72 business hours. Please note that messages are not monitored on weekends. For urgent medical matters, always contact the office directly by phone or seek immediate medical attention if necessary.
FollowMyHealth, offered by Primary Care Partners in Grand Junction, is a valuable tool for managing your healthcare effectively. By utilizing this patient portal, you can enhance communication with your care team, access your health information conveniently, and take a more active role in your overall well-being.
